United Kingdom (UK) Online Retailing Channel to 2024

The UK Online Retailing 2019-2024 report offers comprehensive insight and analysis of the online channel in the UK, the main trends and hot issues, major players and consumer shopping behaviour. It also provides forecasts to 2024 across key retail sectors.

The UK online market is set to reach £57.2bn in 2019 and remain on a positive growth trajectory out to 2024e as consumers seek convenience online.

Clothing & footwear is set to remain the largest sector online in the next five years with 35.2% of sector spend going via the online channel by 2024, as retailers continue to enhance the shopping experience they offer.

Scope

– Spend via online marketplaces such as Amazon and eBay (on brand new products only) is set to rise 53.9% between 2019-2024e as consumers look to marketplaces for wide product choice.

– The percentage of online shoppers that have purchased clothing & footwear is 64.7%, by far the highest penetration of all the sectors with greater shopper numbers contributing to clothing & footwear being the biggest sector in terms of online spend.

– Spend via mobile devices is forecast to continue rising rapidly to account for 41.8% of UK online spend by 2024e, as tablet spend declines.

Reasons to buy

– Use our in-depth consumer and market insight to learn about the growth of the different sectors online, and the related drivers and inhibitors for each sector.

– Understand why and how consumers shop online for different products, and their shopping journeys.

– Understand which retailers have the most popular online propositions in each sector.

– Understand average annual spend per head online by demographic, sector and device.

Companies mentioned

Amazon

ASOS

H&M

Topshop

New Look

IKEA

Marks & Spencer

Instagram

Pinterest

MADE.com

Wayfair

John Lewis

Next

Boots

Superdrug

Hermes

DPD

Tesco

Sainsbury's

PrettyLittleThing

boohoo.com

Very.co.uk

H&M

Debenhams

WH Smith

In Motion

Waterstones

Foyles

Primark

B&M

Home Bargains

Poundland

The Range

Ocado

Waitrose

Aldi

Lidl

DFS

ScS

Dreams

Sofology

Swoon

AO.com

Loaf

Eve

Simba

Emma

Bensons

Casper

Drunk Elephant

Space NK

& Other Stories

Facebook

L'Oreal

Feelunique

Dunelm

Worldstores

YouTube

Zara

Urban Outfitters

Google

Audible

World of Books

Sports Direct

ASDA

B&Q

Wilko

Argos

Wickes

Bunnings

Currys

Dixons

Carphone Warehouse

PC World

Littlewoods

O2

GAME

Iceland

Holland & Barrett

Thorntons

Hotel Chocolat

Poundshop.com

The Body Shop

Lush

Zavvi

Google Play

Playstation Network

Microsoft

Collect+

Doddle

InPost

Royal Mail

Table of Contents

Table of Contents

THE HOT ISSUES

Channel drivers and inhibitors

Sector drivers and inhibitors

Main issues in the online market

Consumer appetite for instant gratification is forcing retailers to rethink supply chain operating models

Rising importance of sustainability

Retailers must harness online marketplaces

Right delivery price is essential to convert shoppers

Given the competitive online market, it is vital that retailers utilise loyalty tools

True value of stores

HOT TOPICS IN THE ONLINE MARKET

Headlines

ONLINE SHOPPING HABITS

Retailers' apps

Online customer reviews

Online food shopping habits

Online returns

Click & collect

Impact of store closures

Opinions on retailers

Third-party retailing

Primark selling online

Amazon counter

WHAT PEOPLE BUY

Headlines

The channel at a glance

Overall channel size

Overall channel growth

Overall channel size

Sector penetration in online

Sector growth in online

Spend per head by sector

Total spend per head

Digital market

Click & collect split by sector

Third-party pickup split by sector

Online deliveries by sector and parcel size

Returns channel

Online returns

Books

Clothing & footwear

DIY & gardening

Electricals

Entertainment

Food & grocery

Furniture & floorcoverings

Health & beauty

Homewares

WHO SHOPS

Headlines

Online shoppers

Books

Clothing & footwear

DIY & gardening

Electricals

Food & grocery

Furniture & floorcoverings

Health & beauty

Homewares

Entertainment

THE SHOPPER JOURNEY

Headlines

Online shopping by device

Social media usage

Location of online purchases

Home delivery

Online returns

Consumer satisfaction

Shopper habits

Use of technology

WHERE PEOPLE SHOP

Headlines

Drivers of online shopping

Online retailer market shares

Retailer penetrations

Books top 10 retailers

Clothing & footwear top 10 retailers

DIY & gardening top 10 retailers

Electricals top 10 retailers

Food & grocery (weekly or regular shop) top 10 retailers

Food & grocery (gift foods) top 10 retailers

Furniture & floorcoverings top 10 retailers

Health & beauty top 10 retailers

Homewares top 10 retailers

Music & video top 10 retailers

Video & computer games top 10 retailers

Best in class retailers

METHODOLOGY

What is included

List of Tables

List of Tables

The channel at a glance, 2019 & 2024e

Sector expenditure and growth, 2019 & 2019-2024e

Online digital market size by sector, 2019-2024e

Click and collect split by sector, 2019 & 2024e

Third-party pickup split by sector, 2019 & 2024e

Value of deliveries made by parcel size, by sector 2019 & 2024e

Best in class retailers, 2019

    Pricing

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