Maintenance and Aftermarket Preferences in African Mining 2014

Overall trends in the data revealed: African mines use OEMs for aftermarket service and maintenance over 75% of the time. OEM use is much higher for strategic parts with 95% in comparison to non-strategic parts with 80%. Processing equipment uses OEMs 75% of the time. More than 50% of surface mining operations use independent third parties in some way. In comparison, less than 30% of underground mines use third party companies in their mining operations. The most preferred service contracts are operation and maintenance with 38% of the responses. Life cycle management comes in next with 30%..

Scope

This report provides detailed analysis of maintenance and aftermarket preferences in the African mining sector. The analysis is based upon GlobalData’s survey of 108 mine managers, procurement managers, and other key decision-makers, and focuses in particular on the services provided by original equipment manufacturers and independent third parties.

Reasons to buy

Understanding mining companies' use of original equipment manufacturers (OEMs) for equipment parts and for processing equipment needs. Also how these preferences vary by commodity, company size and region.

Gain knowledge of mining company preferences with their after-sales support structure, and identify services required based on mine type, company size and commodity.

Understanding the importance mining companies place on service and maintenance costs and capabilities. Then comparing the results with the actual rated performance of these equipment manufacturers.

Identify the service contract preferences of mines in Africa, then see the differences when compared across mine type, region and company size.

Companies mentioned

Joy Global

Caterpillar

Hitachi

Vale

Table of Contents

1 Executive Summary

2 Aftermarket Preferences

2.1 Types of Company Used for Parts

2.2 Regional Comparison: Companies used for Parts in South Africa versus the Rest of Africa

3 After Sales Equipment Support Preferences

3.1 Importance of After-Sales Support When Choosing an OEM

3.2 Regional Comparison: After Sales Equipment Support in South Africa versus the Rest of Africa

4 Service Contract Preferences

4.1 Regional Comparison: Preferences between Service Contracts in South Africa versus the Rest of Africa

5 Appendix I

6 Appendix II

6.1 Survey Background

6.2 Analysis of the Survey Sample

6.3 Equipment Sourced from Main Supplier

7 Appendix III

7.1 What is This Report About?

7.2 Methodology

7.3 Secondary Research

7.4 Primary Research

7.5 Contact GlobalData

7.6 About GlobalData

7.7 GlobalData’s Services

7.8 Disclaimer

List of Tables

Table 1: Types of Company Used for Maintenance and Aftermarket for Different Parts (%), 2014

Table 2: Use of Independent Third-parties and Mix of OEMs and Third-parties by Mine Type (%), 2014

Table 3: Use of Independent Third-parties by Company Size (%), 2014

Table 4: After-Sales Equipment Support Preferences (%), 2014

Table 5: Preferences for After-Sales Support by Mine Type and Company Size (%), 2014

Table 6: Preferences for After-Sales Support by Commodity (%), 2014

Table 7: Average Rating of Importance and Performance of OEMs for Service and Repair Capabilities, 2014

Table 8: Average Rating of Importance and Performance of OEMs for Maintenance & Service Costs, 2014

Table 9: Preferences for Service Contracts (%), 2014

Table 10: Preference for Service Contracts by Mine Type (%), 2014

Table 11: Preference for Service Contracts by Company Size (%), 2014

Table 12: Regional Comparison between South Africa and the Rest of Africa for the use of OEMs or Third Parties for Strategic/Non-Strategic Parts and Processing Equipment (%), 2014

Table 13: South African Respondents use of OEMs for Strategic/Non-Strategic Parts and Processing Equipment by Commodity (%), 2014

Table 14: Use of OEMs in South Africa by Company Size (%), 2014

Table 15: After Sales Equipment Support Preferences in South Africa versus the Rest of Africa (%), 2014

Table 16: After Sales Equipment Support Preferences by Company Size in South Africa versus the Rest of Africa (%), 2014

Table 17: South African Respondent Preferences Between Service Contracts (%), 2014

Table 18: Service Contract Preferences between Surface and Underground Respondents from South Africa versus the Rest of Africa (%), 2014

List of Figures

Figure 1: Types of Company Used for Parts by Category (%), 2014

Figure 2: Use of Independent Third Parties and Mix of OEMs and Third Parties by Mine Type (%), 2014

Figure 3: Use of Third-Parties and Mix of OEMs and Third Parties by Company Size (%), 2014

Figure 4: Regional Comparison between South Africa and the Rest of Africa for the use of OEMs or Third Parties for Strategic, Non-Strategic Parts and Processing Equipment Parts (%), 2014

Figure 5: South African Respondents use of OEMs and OEM/Third-Party Mix for Strategic/Non-Strategic Parts and Processing Equipment by Commodity (%), 2014

Figure 6: Use of OEMs and OEM/ Third-Party Mix in South Africa by Company Size (%), 2014

Figure 7: After-Sales Equipment Support Preference (%), 2014

Figure 8: Preferences for After-Sales Support by Mine Type and Company Size (%), 2014

Figure 9: Preferences for After-Sales Support by Commodity (%), 2014

Figure 10: Average Rating of Importance and Performance of OEMs for Service and Repair Capabilities, 2014

Figure 11: Average Ratings of Importance and Performance of OEMs for Maintenance and Service Costs, 2014

Figure 12: After Sales Equipment Support Preferences in South Africa versus the Rest of Africa (%), 2014

Figure 13: After Sales Equipment Support Preferences by Company Size in South Africa versus the Rest of Africa (%), 2014

Figure 14: Preference for Service Contracts (%), 2014

Figure 15: Preferences for Service Contracts by Mine Type (%), 2014

Figure 16: Preference for Service Contracts by Company Size (%), 2014

Figure 17: Respondent Preferences Between Service Contracts for South Africa versus the Rest of Africa (%), 2014

Figure 18: Service Contract Preferences for Surface and Underground Mines: South Africa versus the Rest of Africa (%), 2014

Figure 19: Respondents by Country (%), 2014

Figure 20: Survey Respondents by Commodity (%), 2014

Figure 21: Survey Respondents by Commodity (%), 2014

Figure 22: Equipment Supplied by Respondents’ Major Equipment Supplier by Type (%), 2014

Figure 23: Equipment Supplied by Respondents’ Major Equipment Supplier, by Manufacturer (%), 2014

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