Hot Topic Brief: Impact of COVID-19 on global travel intermediaries

COVID-19, commonly referred to as the Coronavirus, is dominating headlines the world over. The travel & tourism sector is suffering significant disruption and intermediaries are very much affected.

Key Highlights

– The on-going crisis continues to wreak havoc on company financials as all operators have experienced a dramatic slump in Q1 results.

– Expedia Group was the latest to announce – revenue declined 15% and gross bookings were down by 39% in comparison to Q1 2019. Net loss attributed to the group also climbed considerably from US$103m in Q1 2019 to US$1.3bn in Q2 2020.

– Booking Holdings reported total revenue decreased by -19.3% reaching US$2.3bn in comparison to 2019 and a net loss of US$699m. TUI Group saw a net loss of US$802mill[3] and lm holdings’ (previously net financial position decreased substantially by 63%.

– TripAdvisor recorded one of the most severe declines in Q1 2020 – revenue dropped by 26% to US$278m from $376m.

– The majority of travel players have now secured financial investment as a means to stay afloat during this unprecedented crisis.


– This report provides insight into the current state of play, offers a look at potential future scenarios and assesses the actions that intermediaries can take to mitigate the impact of COVID-19.

Reasons to buy

– Gain an overview of the current global COVID-19 situation

– Understand the impact that COVID-19 is having on the industry

– Explore future industry scenarios

– Assess possible mitigating actions

– Compare key industry players' actions

Companies mentioned

Booking Holdings



Hays Travel

Intrepid Travel

G Adventures



Dart Group

Table of Contents

Table of Contents

Analyst’s Overview

Current COVID-19 Situation

Industry Impact

Future Scenarios

Actions to mitigate the impact of COVID-19



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