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Online Food Delivery – Thematic Research

This thematic research report takes an in-depth look at online food delivery in the FMCG, foodservice, and retail space, and it presents related tech, consumer, macroeconomic, and regulatory trends. An industry analysis is also present, highlighting the market size and growth of online food delivery worldwide, impact of Covid-19, key use cases, and the mergers and acquisitions for this theme. The report also includes an explanation of the consumer drivers behind this theme, and it covers sub-themes associated with online food delivery, such as busy lifestyles, non-traditional meal times, and social distancing measures. Lastly, a company’s section is then set, outlining the companies highly involved in the online food delivery theme and the nature of their business.


Technology is the key to a successful online food delivery service and is needed during the various stages of the order and delivery process. For example, for foodservice operators, for receiving orders, a system that streamlines orders right into the POS system for restaurant might be needed.

When offering online food delivery services, restaurants, retailers, and delivery companies must comply with local and national food regulations and laws, to protect their employees’ and their customers’ health.

Online food delivery can offer time-poor, busy consumers the convenience and efficiency they need by providing them with the ability to quickly choose meals or groceries without the need for physical store or restaurant visits.

Subscriptions and contact-free delivery on small and large grocery and meal purchases make it easier for isolated customers to buy exactly what they want during the global pandemic. Shopping online allows consumers to plan what they are going to buy, and it enables them to research specific products easily and quickly.

Reasons to Buy

Understand the impact of the online food delivery theme on various industries, including FMCG, foodservice, and retail, using key trends and examples to help companies understand how they can adapt and understand this theme.

Understand consumers’ behavior and trends that are behind their choice of using online food delivery services, and rethink the business strategies accordingly.

GlobalData’s thematic research ecosystem is a single, integrated global research platform that provides an easy-to-use framework for tracking all themes across all companies in all sectors. It has a proven track record of identifying the important themes early, enabling companies to make the right investments ahead of the competition, and secure that all-important competitive advantage.

Companies Mentioned

Deliveroo, Swiggy, DoorDash, Just Eat, Chipotle, Delivery Hero, Uber Eats, Zomato, Rappi, SkipTheDishes, Talabat, GrubHub, Nestlé

Table of Contents

| Contents

Executive summary



Technology trends

Macroeconomic trends

Regulatory trends

Consumer trends

Industry analysis

Market size and growth forecasts

Impact of online food delivery on FMCG, retail, and foodservice

The impact of COVID-19

Use cases

Mergers and acquisitions


Value chain

Consumer drivers

Brand and product attributes



Public companies

Private companies

Sector scorecards

Foodservice sector scorecard


Further reading


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