COVID-19 Impact on JD.Com was better placed than its competitors in China to cope with the effects of COVID-19, due to a mix of factors such as its low dependence on physical stores and an efficient distribution network covering the whole country’s vast range of products across multiple sectors mitigated operational risks arising due to COVID-19, and made the retailer well equipped to absorb the shock of sudden change in purchasing habits compared to more exposed specialist players.

The Coronavirus (COVID-19) company impact report analyses how the pandemic will impact's performance.


– is expected to have a better than estimated 2020 – with annual revenue forecast to grow 23.1% on 2019 to US$111.8 bn.

– benefitted from its subsidiaries 7fresh and JD logistics — serving customer needs for essential goods in a timely and efficient manner – outstripping the services provided by many grocery specialists.

– proactively reacted to the the unprecedented demand online, bringing offline stores online using its cloud solution sourced on WeChat’s mini program platform

Reasons to buy

– Use our revised 2020 forecast for to understand how it will perform this year.

– Use our charts to review how's sales are split by region globally and how these regions have been impacted by COVID-19.

– Use our in-depth analysis to review how has responded to COVID-19 and how this will affect its performance.

Companies mentioned

RT Mart

Chongqing Department Store


Yonghui Superstores Group



Table of Contents

Table of Contents

Executive Summary's exposure to COVID-19's operational responses to COVID-19

Key findings

Key conclusions

Geographic spread analysis – COVID 19 vs Group Sales

Global & regional impact

COVID-19 global impact score for versus competitors

Revised 2020 revenue forecast exposure: brand sales by region vs regional impact levels

Company reaction


New Services

Safety Measures



List of Figures

List of Figures

Spread of COVID-19- confirmed cases, number in treatment, recoveries and deaths.

Countries/ regions affected by COVID-19

Spread of group sales and stores in 2019

COVID-19 global impact score for versus competitors global revenue and year on year growth 2015-2020 exposure: brand sales by region vs regional impact levels


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